This FAQ is a work-in-progress and will continue to evolve over time. If you don't find a proper answer then head over to the Technical Support message board and post your question there, or send me an email.

Last Updated on 3/27/2002

I. Installation Topics

Q: I'm getting an error when I start GuildBoss that says something to the effect of: "Undefined error: Component <component name here> not correctly registered: file is missing or invalid"
A: Please email me with the name of the file in question and I'll send step-by-step instructions to clear this up.

Q: I'm getting a "Can't create DAO Workspace" error when starting GuildBoss.
A: This is due to an incompatibility with regard to a Microsoft database engine DLL. Click here for complete step-by-step instructions on fixing this problem.

For any other installation problems please email me with the details and we'll get it fixed ASAP!

II. General Topics

Q: I can't seem to get images to show up on my web reports. What am I doing wrong?
A: You need to tell GuildBoss where your images are stored on your web server. You can do this in the Application Options window (under the Tools menu) by choosing the Web tab and entering the actual path to the images. The path can be a fully qualified URL like "http://www.guildboss.com/images/" or just a subdirectory name like "/images/". In the later case, the subdirectory is directly off the directory where the reports are stored, for instance:

www.guildboss.com/reports/images

So in this case, I'd have my reports in the "/reports" subdirectory and my images in the "/images" subdirectory.

Also, make sure your image filenames match EXACTLY as they appear in the report file's HTML source code. They ARE case-sensitive so Promote.gif is not the same as promote.gif.

NOTE: If your reports and your images are in the same directory on the web server you can just leave the "Images" path option in GuildBoss totally blank!!

Q: Does GuildBoss work with free web-based email services like Yahoo! and Hotmail?
A: Yes, but Yahoo! and Hotmail both require that you "unlock" the SMTP services by checking your Inbox before you can send messages through their servers. Their SMTP service typically stays in this "unlocked" state for about 5 minutes after you check your mail so you must send mail through GuildBoss during this period. So, to send email using free web-based email like Yahoo or Hotmail:

1. Open your browser
2. Check your free email
3. Send your email with GuildBoss

Also note that some ISP's will not allow you to send a single email to more than 20 recipients, as they consider this to be potential SPAM. If this happens, try sending the email in batches of no more than 20 recipients at a time. I'm planning on making this automatic in GuildBoss 2 which is currently under development.

Q: I'm having trouble sending email using my ISP's SMTP server?
A: In some rare cases an ISP verifies the sender's authenticity before allowing access to the SMTP services by a) requiring you to log into their POP servers, b) checking your return address, c) checking your IP address. They do this to prevent spammers from sending unsolicited commercial emails (UCE) through their servers.

In most cases either b) and/or c) will work fine with GuildBoss (assuming you are legitimately a subscriber to the ISP!) but GuildBoss 1.11a does not support POP-authenticity login yet. So if the ISP requires this (which is rare), you will be unable to send email with GuildBoss 1.11a. However, I am adding POP-authenticity to GuildBoss 2.

Also note that some ISP's will not allow you to send a single email to more than 20 recipients, as they consider this to be potential SPAM. If this happens, try sending the email in batches of no more than 20 recipients at a time. I'm planning on making this automatic in GuildBoss 2 which is currently under development.

Q: Does GuildBoss support remote profile editing?
A: Not yet but it's currently under development.

Q: Will members be able to have multiple "alternate" character profiles?
A: Yes, I want to break the current member information down into separate tables so the member's 'real-life' data (Name, Address, etc) can be stored independently of their character information. Thus, allowing multiple characters per member without having to duplicate member-related data.

Q: How can I rename the Report Images column?
A: On the Tools menu, click Grid Designer and choose Report Images from the list in the Available Columns drop-down box. Then, simply change the Caption property to whatever you want to rename it and click Save.

Q: How can I remove the Report Images column from roster reports?
A: Follow these steps:

1. Go to the Application Options window and click the Reports tab.
2. In the Include the 'Report Images' column on roster reports frame, select the option entitled Only if the column is visible in the Roster Grid.
3. Click the Save & Close button.
4. Next, open the Roster Grid Designer window.
5. In the Available Columns drop-down, choose Report Images from the list.
6. If the Visible checkbox has a checkmark in it, uncheck it now.
7. Click the Save & Close button

Q: How do I get the ICQ Status indicator to work? It keeps saying "Disabled" when it should be showing as "Online"?
A: There is a checkbox in ICQ's "Security & Privacy" options that must be enabled so others can see when the ICQ user is online or not. The option is called "Web Aware". Members that want others to know their ICQ status via roster reports must enable this feature.

NOTE: Apparently there is a bug with some versions of ICQ (it's not a GuildBoss bug!) that shows some members as always having their indicator disabled. ICQ is working on a resolution and you can follow the tech support discussion on ICQ's message boards by clicking here.

Q: Does GuildBoss work with action and strategy gaming clans?
A: Absolutely! GuildBoss can be easily customized to meet the needs of any gaming organization playing in any game or genre. There are folks using it now for Starcraft, Counterstrike, Diablo, Ultima Online, Quake, Star Wars Rebellion, DAOC, MechWarrior, EverQuest, Asheron's Call, BattleTech, and many more.

Q: Is GuildBoss free?
A: No, GuildBoss is shareware. You may download and evaluate GuildBoss for a period of up to thirty (30) days. At the end of the 30-day evaluation period you must either pay the registration fee or remove the application from your hard drive. For more information please refer to the Ordering Information page (also found in the Help file).

Q: What are the benefits of registering GuildBoss?
A: Registration entitles you to:

• A personal registration code to remove the shareware "nag" screen and the 10-member limit imposed to encourage registration.
• Free upgrades for the foreseeable future.
• Free unlimited technical support via email.
• Free subdomain under GuildBoss.com to use the remote access features (coming soon).
• Invitation to upcoming private betas.
• Peace of mind that you did the right thing. :-)

Q: If I register, can I use GuildBoss on more than one machine, like a desktop at work and at home, and perhaps a laptop for school?
A: Yes. In compliance with the license agreement you may install and use GuildBoss non-simultaneously on multiple machines. In other words, you can use GuildBoss personally on multiple machines but cannot have multiple users running GuildBoss at the "same time" on multiple machines.